PUBLIC WORKS ESSENTIALS

Supervisor Techniques and skills

supervisor role and functions
employee training
workplace safety
problem employee identification/approaches

Basic management skills

basic management skills
planning, organizing, staffing, directing,
coordination, reporting
basic organization design
information and records management

Communication Skills

formal/informal business communications
written report writing

Legal and legislative understanding

fundamentals of government
roles and local / state / federal
legislative - executive bodies
laws impacting pw operations
OSHA EPA ADA EEO

Resource management skills

basic project management
effective crew scheduling
contracting / bidding
purchasing inventory management
consultant management

Public works operations

wastewater/Wastewater Treatment
Right of way / utility one call
solid waste
emergency management
facility and grounds
water
transportation
fleet management
storm water
engineering and technology

DEVELOPING LEADER

Supervisor Techniques and skills

conflict resolution
stress and time management
motivating and inspiring employees
organizational culture
workplace safety
problem employee identification/approaches

Basic management skills

delegation and empowerment of employees
understanding line staff rolls
creating action plans

Leadership skills

team development
leadership styles
personal assessment

Community service/ customer orientation skills

Dealing with internal and external customers

Resource management skills

creative decision making
effective crew scheduling

LEADERSHIP SKILLS

Supervisor Techniques and skills

motivating and inspiring employees
stress and time management
Labor and management relations
organizational culture
Employee selection

Basic management skills

basic management skills
overview of PW process
creating action plans
Maintenance management systems
APWA self assessment

Communication Skills

overview of relations w/public,
media, council
presentation skills
conducting effective meetings

Leadership skills

Ethics
Defining Excellence
APWA core competencies
Municipal planning
Personal assessment

Community service/ customer orientation skills

Customer service
Media & promoting PW
Creating partnerships
Community Diversity

Legal & Legislative Understanding

Roles of elected officials

Resource management skills

Budgeting
Finance
Strategic Planning
Creative Decision making